Feedback from the Field: How Böck Responds to Customer Experience
A photo sent to us by one of our dealers shows it clearly:
A vehicle is raised, the support plate is under load, and the rubber pad has visibly detached. Not an everyday situation, but not an isolated case either. For us at Böck, one thing is clear: Such feedback is always the starting point for real problem-solving.
Why This Happens and Which Lifts Are Affected
In exchange with technicians and workshop operators across Europe, a recurring pattern emerges. On various lift models, the rubber pad can detach from the support plate, even if it was correctly screwed on.
The cause often lies in the installation position of the lift:
- According to many manufacturers' installation manuals, the columns should be mounted vertically or tilted slightly outwards.
- In practice, however, they are often tilted slightly inwards, for example due to uneven floors or installation errors.
- This creates unfavorable lateral forces when lifting heavy vehicles.
Especially with electric vehicles, pickups, or heavy SUVs, the point load is particularly high.
The support arms tilt further inwards under load. The stress then acts on the rubber pad not only from above but also laterally – a typical trigger for the pad detaching from the support plate.
Our Solution: the Böck Rubber Pad ROT001 with Integrated Anti-Slip Protection, Suitable for ROTARY as well as Various Herrmann and Ravaglioli Lifts
Based on this customer feedback, we have developed a special rubber pad design that can be used on Rotary, Herrmann, and Ravaglioli lifts, as well as on all models using the same type of rubber pad.
Technical Details
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Inside the ROT001, there is a U-shaped metal disk that is firmly embedded during the vulcanization process. It extends beyond the edge of the support plate and acts as a mechanical anti-slip safeguard. This reliably prevents the pad from lifting laterally under shear forces. |
The Advantages at a Glance
- Integrated metal disk as anti-slip protection
- Secure hold, even with lateral forces or tilted lift positions
- Compatible with Rotary, various Herrmann and Ravaglioli models, and lifts with ROTARY pads
- Ideal for heavy vehicles and electric vehicles
- Durable, wear-resistant material
- Easy installation on the support plate
Practical Thinking. Taking Feedback Seriously.
We do not develop our products in a vacuum, but on the basis of real practical experience. If you notice that rubber pads wear out quickly, loosen or slip, or if lifting points are hard to reach – let us know!
Your experience helps us improve existing solutions or develop new ones.
And perhaps the next product that truly makes a difference will be born from your feedback.