Shipping policy

SHIPPING

  • After placing your order in our webshop, we check the stock and calculate the shipping costs.
  • You will receive an order confirmation via email. The order confirmation includes:
    • Shipping costs
    • Applicable taxes
    • Estimated delivery times
    • Payment method details

 

Contract Fulfillment, Shipping, and Delay

  1. The delivery period begins with the dispatch of the order confirmation.

  2. Delivery or performance periods are extended by unforeseen obstacles beyond our control, such as operational disruptions, large-scale employee absences, unlawful strikes, delays in the delivery of essential raw materials or components, as well as circumstances in the client's risk area, provided these obstacles or circumstances significantly extend the deadline. Such obstacles or circumstances also eliminate the consequences of any delay for their duration during a delay for which we are responsible; any contractually agreed penalty obligations are entirely waived in individual cases. The start and end of such obstacles must be communicated without delay. We are entitled to withdraw entirely or partially from the contract upon the occurrence of such obstacles; in this case, the client's claims for damages are excluded, provided they do not demonstrate gross negligence on our part.

  3. In the event of exceeding agreed or extended delivery or performance periods by more than four weeks, the client is entitled to withdraw from the contract by setting a grace period of at least 14 days via registered letter.

  4. Claims for damages by the client are excluded in this case, provided they do not demonstrate gross negligence on our part.

  5. If we have committed to shipping, the method and route of shipping remain at our discretion. Shipping is always at the client's risk and expense. We are only liable for damages if gross negligence is proven. We only take out transport or break insurance on behalf of and at the expense of the client.

  6. We are entitled to partial deliveries.

  7. If shipping is delayed due to circumstances in the client's risk area, the client must pay all resulting additional costs, such as storage costs in our facility, at least 0.5% of the invoice amount per month. In such cases, we are also entitled to set a grace period of no more than 14 days and, after its fruitless expiry, at our discretion either to dispose of the delivery item otherwise and supply the client within a reasonably extended period or to withdraw from the contract and claim damages for non-performance. In the latter case, we are entitled to claim 10% of the fee as compensation without special evidence; with corresponding evidence, we can also claim compensation for further damages.

  8. Goods ordered on call or for manufacture without shipping specification must be accepted within three months. If this period expires unused, 5.6 applies accordingly.

Transfer of Risk

  1. The risk transfers to the client once the delivery item has left our warehouse. The same applies to partial deliveries or in cases where we have covered shipping costs or delivery or similar services.

  2. If shipping or delivery is delayed for reasons not attributable to us, the risk transfers to the client once the readiness for delivery has been communicated to them.